FAQ

Our products stand out for their professional quality at accessible prices, unique decorative elements (like edible glitter and color sprays), comprehensive range (from cake boards to finishing touches), and innovative tools that simplify complex decorating techniques. We carefully curate our selection to fuel your baking creativity!

Absolutely! We cater to bakers at all skill levels. Our approachable selection includes beginner-friendly tools like basic cutters, cupcake cases, and starter decorating kits, while also offering professional-grade equipment for more experienced bakers.

We offer a sweet variety of edible decorations including glitter, color sprays, paints, food pens, themed figures, and more. These products are food-safe and designed to help you create stunning, professional-looking cakes at home.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed to protect your information.

Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

We process orders quickly to get your baking supplies to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

We offer two sweet shipping options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
Free Shipping (via EMS for orders over $50): 15-25 days after dispatch
All orders take 1-2 business days to process before shipping.

We ship globally, with the exception of some remote areas and parts of Asia (due to customs restrictions). During checkout, simply enter your address to see if we deliver to your location.

You’ll receive a tracking number via email as soon as your order ships. Click the tracking link in your email or visit the carrier’s website to follow your baking treasures on their journey to you!

While rare, delays can happen. If your package hasn’t arrived within the estimated timeframe, first check your tracking information. If there’s an issue, contact us at [email protected] with your order number, and we’ll work with the carrier to resolve the situation.

We offer a 15-day happiness guarantee from the date of delivery. If any item doesn’t meet your expectations, you may return it for a full refund or exchange. Items must be unused and in original packaging.

Email us at [email protected] with your order number and details about the item you’d like to return. We’ll provide return instructions and address. Please note: original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or defective.

We’re so sorry if your baking supplies didn’t arrive in perfect condition! Please contact us within 48 hours of delivery at [email protected] with photos of the damaged item and packaging. We’ll quickly arrange for a replacement or refund.

You can checkout as a guest, but creating an account lets you track orders, save favorites, and checkout faster next time. Plus, you’ll be first to hear about new products and sweet deals!

Click “Forgot Password” on the login page, and we’ll email you a link to create a new one. If you don’t see the email, check your spam folder or contact us for assistance.