At Dream Cake Shop, we want your baking experience to be as perfect as your creations. If something isn’t quite right with your order, our returns policy is here to help – as sweet and straightforward as a vanilla sponge recipe!
Our Return Promise
We accept returns and exchanges within 15 days of delivery for most items. Just like checking if your cake is done with a toothpick, we’ve made the process simple:
Non-Returnable Items
To ensure food safety, we cannot accept returns on:
- Edible products (Cake Mixes, Edible Cake Decorations, Edible Colour Sprays, Edible Food Pens, Edible Glitter, Edible Paints, Flavouring & Extracts)
- Personalized or custom-made items
- Opened or used products (unless defective)
How to Return Your Items
Follow these easy steps for a smooth return process:
- Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
- Wait for Approval – Our baking elves will review your request within 2 business days
- Package Your Items – Return items in their original packaging with all tags attached
- Ship It Back – Send to: Dream Cake Shop Returns, 1570 Mulberry Lane, Miami, US 33131
- Get Your Refund – Once received and inspected, we’ll process your refund within 5 business days
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t be responsible for lost return packages.
Refund Information
Your refund will be processed within 5 business days after we receive your return. The refund will be issued to your original payment method:
- Credit card refunds: 3-5 business days to appear on your statement
- PayPal refunds: Typically appear within 24 hours
Original shipping fees are non-refundable unless the return is due to our mistake.
Exchange Policy
Need a different size or color? Exchanges follow the same process as returns. Please indicate what you’d like to exchange for in your email.
For exchanges of different value:
- If the new item costs more, we’ll invoice you for the difference
- If it costs less, we’ll refund the difference
Damaged or Defective Items
If your baking supplies arrive damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.
Return Request Template
Copy and paste this template into your email to us:
Subject: Return Request for Order #[Your Order Number]
Dear Dream Cake Shop Team,
I would like to request a return/exchange for my order #[Your Order Number] placed on [Order Date].
Items to return:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)
Reason for return: [Please specify]
For exchanges, I would like: [List replacement items if applicable]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Questions?
Our customer care team is sweeter than buttercream! Contact us at [email protected] with any questions about returns or exchanges.
Happy Baking!
The Dream Cake Shop Team