Welcome to Dream Cake Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our delightful baking products. By accessing cakecraftstore.com, you accept these terms in full. If you disagree, please refrain from using our website.

Our goal is to make your baking experience as sweet and simple as possible. These terms are designed to protect both you and us while ensuring you have all the information needed for a joyful shopping experience.

1. Website Use and Intellectual Property

1.1 Content Ownership

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Dream Cake Shop and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.2 User Conduct

When using our website, you agree to:

  • Provide accurate and current information
  • Not use the site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the website’s functionality

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur in:

  • Color due to monitor settings
  • Size within reasonable manufacturing tolerances
  • Packaging design updates

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

2.3 Special Categories

Please note:

  • Edible products cannot be returned for health and safety reasons
  • Custom-made items are non-returnable unless defective

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in USD and inclusive of applicable taxes unless stated otherwise. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: Your payment method will be charged when we ship your order.

3.4 Order Changes

To modify or cancel an order, contact us immediately at [email protected]. We cannot guarantee changes can be made once processing begins.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to:

  • Destination location
  • Customs processing
  • Unforeseen circumstances

4.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us. We’ll work with the carrier to resolve the issue but cannot guarantee delivery dates.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for non-edible, unused items in original packaging. The customer is responsible for return shipping costs unless the return is due to our error.

5.2 Non-Returnable Items

The following cannot be returned:

  • All edible products (cake mixes, decorations, sprays, pens, glitter, paints, flavorings)
  • Personalized or custom-made items
  • Opened or used products (unless defective)

5.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order number and reason
  2. Wait for approval (within 2 business days)
  3. Package items securely in original packaging
  4. Ship to: Dream Cake Shop Returns, 1570 Mulberry Lane, Miami, US 33131

5.4 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your items arrive damaged or defective, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover return shipping costs.

7. Liability Limitations

7.1 Product Use

Dream Cake Shop is not liable for:

  • Improper use of products
  • Allergic reactions to ingredients (always check product details)
  • Results from using our products in ways not intended

7.2 Website Availability

We strive to keep the website available 24/7 but are not liable for temporary unavailability due to technical issues beyond our control.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of the site constitutes acceptance of any changes.

10. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Miami-Dade County.

11. Contact Information

For questions about these Terms or any other matter, please contact our sweet customer care team:

Dream Cake Shop
1570 Mulberry Lane
Miami, US 33131
Email: [email protected]

Thank you for choosing Dream Cake Shop for your baking needs! We’re here to make your baking dreams come true and appreciate your trust in our products and services.